OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
135 ratings and 85 comments received in the last 90 days.
05 March 2025
Toby is a superstar and made the whole experience enjoyable rather than stressful
02 March 2025
They never let you down.
18 February 2025
James was always so helpful and knowledgeable.
13 February 2025
not a big fan of online treatment of documentation, prefer to have rationale explained rather than being sent a link to follow a link to log on to a portal
12 February 2025
Ben was very helpful in finding me the perfect car and showing me how everything worked
06 February 2025
The team were amazing Andy, Charles and Toby thank you so much.
03 February 2025
Very satisfied and well looked after . Very friendly team & good at looking after existing customers .
30 January 2025
James is great
25 January 2025
I always felt a valued customer.Finding me a car that ticked more than my original boxes. Promptly resolving the issue of a missing tyre repair kit & locking wheel nut key. Always checking to make sure that I was happy throughout the process.
09 March 2025
Again super easy when I had work that day, so it was really efficient when sorting a courtesy car through to picking my car up at the end of the day.
08 March 2025
Appointment date was found for me that fitted in with my plans
08 March 2025
Hannah was excellent
05 March 2025
Online is one thing .. personal service for a big decision is another - I get great service and respect from James at Hindhead
04 March 2025
as above but prices are quite high
02 March 2025
The team at Hindhead are excellent. Unfortunately the company has cut corners by using text messaging rather than speaking to their customers direct. To retain customers you need to build relationships you cannot achieve that through text messaging.
28 February 2025
See above
27 February 2025
Always great service from Hannah
27 February 2025
Not all requested tasks carried out
24 February 2025
Friendly service and helpful advice.
09 March 2025
The staff made an effort and did their jobs using a friendly and professional approach.