OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
77 ratings and 51 comments received in the last 90 days.
14 May 2025
The members of staff made me very welcome from the start and they were all extremely knowledgeable regarding the Mini. I was totally satisfied with my purchasing experience which was made particularly easy by Ben Chalcraft who is a real asset to Mini
02 May 2025
Folks at the Mini centre were pleasant, flexible and efficient. All in all it was a very good experience.
01 May 2025
Because James was a great guy and a very good salesman and put me at ease
27 April 2025
Nothing was too much trouble for James and Charles
26 April 2025
I've used the Centre for years, the service and the team are never less than excellent
14 April 2025
I am very satisfied with the whole customer experience, for me it is all about the little details, the progress updates, from when the car and it went to find the perfect plate all thanks to James and his unique touch.
11 April 2025
James kept us fully informed at every stage of the process. Explained all the paperwork and helped navigate the somewhat temperamental Mini website.
22 June 2025
Staff helpful and nice to deal with, good updates and all work completed within expected time:
13 June 2025
Kept informed of any problems so I could confirm actions
11 June 2025
Delighted with the service, given space to work and WiFi while I waited- absolutely use again! Thank you
10 June 2025
The service team, and Hannah Cashford in particular, provided an excellent service. Hannah could not have been more helpful which made it a pleasant and stress free experience.
09 June 2025
Great communication!
08 June 2025
Extremely satisfied compared to other dealerships, I went to prior.??
06 June 2025
The assistant was helpful but the outcome of the service was not as expected
06 June 2025
Our main contact Jake was extremely friendly, attentive and knowledgeable. Charles and the rest of the team were also excellent.
04 June 2025
Great communication, pleasant customer service, nice touch by cleaning the car
03 June 2025
Prompt friendly service and all dealt with as planned.
29 May 2025
Excellent customer service from start to finish from Toby Greene and the team at Hindhead